With a background in the humanities and an eclectic bookshelf behind me, my eyes are firmly focused on innovative ways of managing organizations. the aim of my work is to stretch the organizational imagination of practitioners and scholars alike. PARAPHRASING ALBERT O. HIRSCHMAN, I AM interestED in what is possible - NOT WHATis probable.  

Open sourcing the city brand

This chapter tells the story of why and how the city branding process of in Austrian city, Graz, was open sourced. Open sourcing was used as a novel way to coordinate collective action. Rather than relying on the brand manager and external agencies to create and control the city brand, it was conceptualised as the sum total of the stories told by consumers (including citizens, tourists, businesses etc.). In contrast to branding practices that define a unique proposition vis-a-vis rival cities in an imaginary competitive landscape, open sourcing the brand created consistency through a shared storytelling style. Metaphorically speaking, artists may change their subjects, but how they paint shines through in their different works, similar to a family resemblance. Hence, style allows for plurality and consistency at the same time. Open sourcing the brand also changed the task of the brand manager, turning it into a second order form of governance focused on platform and interaction design as well as the growth of networks around the open source brand.

Brands beyond good and evil?